Skip to main content
Sign in

Search

Flight Control Help Center

Copilot General Capabilities

  • Updated

General

Copilot is Flight Control’s GenAI assistant. It supports users across various workflows by automating tasks, guiding strategy and decision-making, and providing recommendations to improve campaign outcomes.

Copilot can be accessed from any screen within the platform by clicking the Flight Control logo in the bottom-left corner or by clicking the icon from within a campaign map.

 It accepts text and voice input and supports prompts in multiple languages.

Copilot Interface Overview

Launching Copilot

  • Default Location:  Launch Copilot by clicking on the Flight Control icon in the bottom-left corner of the Flight Control UI.

  • You can also access it from a campaign map by clicking the icon

  • You can drag the Copilot window anywhere on your screen. Drag it to the left or right edge to anchor it. Click the magnet icon to return Copilot to its original docked position.

Interacting with Copilot

Asking Questions

  • Click into the chat area, type your question, and hit the Send button.

     

  •  If you're not sure how to start, you can even ask, "What can you help me with?" You can also click the plus icon in the bottom-left of the input box to browse suggested questions based on common use cases.

  • Use voice-to-text input by clicking the speech input icon. Speak your question, then click the Send button to submit the prompt. 

Multi-Chat & Conversation History

Copilot supports a multi-chat experience, allowing you to manage concurrent conversations.

Simply click the hamburger icon in the top-left corner of the Copilot modal to see the list of previous chats and/or start a new chat.

image4.png

Your full chat history is retained (up to 50 chats), enabling you to jump back into previous chats or support sessions without losing context, even after a page refresh. This persistence ensures that ongoing troubleshooting steps or Copilot responses are always accessible for future reference. 

Uploading Files

  • Click the + icon in the input box, then select the Upload File icon to submit files to Copilot.
  • This feature is currently used with the Excel Upload to Campaign Map functionality.

Font Settings

  • Click the settings gear icon in the Copilot header to adjust the font size of the conversation window.

Copilot: Support

Copilot provides an integrated support experience featuring AI-driven troubleshooting and automatic capture of ticket details. This streamlined process reduces manual input and ensures a faster path to technical resolution

Initiating a Support Session 

To start a support session, click Help > Submit Support Ticket from the menu, or click the plus icon in an active chat and select Open Support Ticket.

AI-Driven Troubleshooting

Copilot acts as a "Tier 1" support layer by analyzing your specific issue. Based on a repository of common troubleshooting steps, Copilot suggests actionable fixes that may resolve the issue on the spot.

Automated Ticket Submission

If the suggested troubleshooting steps don't resolve your issue:

  1. Form pre-population: Copilot automatically populates a simplified support form with the context gathered during your conversation.  Copilot automatically captures essential system details, including your Account Name, User ID, and the specific URL or the specific Campaign/Feed/Creative IDs.
  2. Contextual Attachments: A summary of the troubleshooting steps you attempted and a full transcript of your Copilot chat are automatically attached to the ticket.
  3. Final Review: You can review the pre-filled details, add any additional notes, and click Submit without leaving your current workspace.

Copilot: Knowledge

Copilot can answer product-related questions by retrieving information from Flight Control’s internal knowledge repository. When a question is submitted, Copilot searches the Knowledge Center and supporting documentation resources to identify the most relevant content. The response also includes direct links to the original articles for further reference.

This reduces the need to manually search through multiple articles, allowing you to find accurate answers more quickly during setup or day-to-day usage of Flight Control.

To get the most relevant and actionable responses from Copilot:

  • Provide detailed questions or context to narrow the search.
  • If the response isn’t what you expected, try rephrasing the question.
  • Ask additional questions in the same thread to deepen the insight or clarify information.

Note: Copilot's responses are based on available documentation within Flight Control. If a topic isn't covered in the existing knowledge repository, results may be limited or unavailable. Although Copilot provides helpful guidance based on internal documentation, always verify critical data (e.g., campaign setup rules, platform limitations) before making decisions.

Copilot: Library Management

Copilot supports table-level actions across Flight Control, allowing you to duplicate, edit, and filter items within key pages such as the Campaigns Page, Creative Template Library, and others.

Supported Actions

  • Smart Filtering: Use natural language prompts to filter library contents based on attributes like status, creation date, or ownership.
    • Examples:
      • “Show me all the creative templates I created in the last 30 days.”
      • “Show me all the live creative templates.
  • Batch Operations: Apply bulk edits to multiple rows in a table simultaneously.
    • Examples:
      • “Rename all creative templates to remove the word ‘test’.”
      • “Update all creative template names to replace ‘_’ with ‘-’.”
  • Navigation: Allows you to navigate to a specific item in the table.
    • Example: “Take me to the Placements page of Campaign 54325”